For the Vision mobile add-on, a connection invitation is sent to the user by SMS or email, and when the recipient accepts it, their camera and audio feeds are sent to the guest’s web session. Whichever connection type you use, all communications are AES-256 encrypted, with a pop-up window notifying the user who is accessing their device and giving them the ability to close the session at any time. This feature isn’t available in trial installations – it’s disabled to avoid potential abuse – but it worked perfectly with our paid-for account.
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Alternatively, you can use regular two-factor verification, which requires all logins to be confirmed with a one-time verification code sent to the user’s registered email address or phone number.įor on-demand connections, the client generates a 12-digit access ID and four-digit key, which is passed to the guest to enable a one-off session. Security can be tightened further by enabling the “trusted devices” option with this setting active, any attempt to connect from a new location – either via the client app or in an unrecognised browser – will trigger an email asking the account owner to add it to their trusted device list before the session can be opened. There are some tasty free plugins too: the Vision add-on provides live video and audio streaming for Android and iOS devices, while Meeting add-on provides instant and scheduled video conferencing sessions with multiple participants.
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Move up to the Enterprise version and you can manage remote deployments of the client app, define user access permissions and link up with Windows group policies.Īll the core support tools you’re likely to need are available in the Team edition, such as remote control for Windows, Mac and Android devices plus chat, file transfer, remote printing, session recording and collaborative sessions. The Consumer/SOHO package offers a basic set of features, while the RemotePC Team edition reviewed here adds a central management web portal and allows you to create unlimited users and organise them into groups. It’s designed to be easy to deploy, use and manage, and is priced attractively for smaller organisations. As a vendor, IDrive is best known for its affordable cloud backup solutions, but it also offers a smart cloud-hosted remote support solution.